Termsand Conditions of e-Shop
Welcome to Chan Kee Dim Sum e-Shop. Our goal is to bring you a simple, convenient and secure shopping experience.
Please note that the Terms and Conditions for Chan Kee Dim Sum e-Shop (the“Terms and Conditions”) apply solely to purchases within https://eshop.ckfoods.com.hk and have no legal effect in sales transactions via other channels including our physical point of purchase within and outside Hong Kong, except as expressly stated otherwise here in. If there is any discrepancy between the Chinese and English versions of the Termsand Conditions, the English version shall prevail.
Registration of Account
Generally, we would not ask you for your account’s password either in written format (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safe guarding any passwords associated with your use of the account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use.If you become aware of or suspect any unauthorized use of your account or suspect any other security incident related to your account, please contact us at 2662 0622 during service hour (Mondayto Friday 9am-6pm excluding any public holidays) immediately.
Once you have successfully created an online account and automatically will be come a member of the Site. You can start making purchases on the Site.
For our subsisting member, please make sure your provided personal information registered in the Site is perfectly true and accurate. You can enjoy currente-Shop discount and promotional offers from the online purchase. As a reminder,unless specified, all purchase offers and services are not applicable in this online purchase.
Availability of Content
Chan Kee Dim Sum reserves the right to amend or withdraw any content on the Site at any time without any notice. Chan Kee Dim Sum shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).
Terms of Sale
By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are anauthorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you.If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shippedfrom our shipping location.
Chan Kee Dim Sum will endeavor to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts,however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, please contact us at 2662 0622 during service hour (Monday to Friday 9am-6pm excluding any public holidays).
Prices are shown on the Site in Hong Kong Dollars (HK$) only.
The prices of the products will be as stipulated in the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our rightto rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the optionof confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.
For the avoidance of doubt, Chan Kee Dim Sum reserves the right to adjust its prices on the Site from time to time without any prior notice to you.
Chan Kee Dim Sum places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology, the most advanced consumer online security technique to date, which will encode your information when you place an order online. You can be assured that your order will be placed in a safe and secure manner. We have used reputable encryption software.In order for encryption to take place, your browser must have the SSL protocol.
Temporarily Out of Stock / Back Ordered Items
If your order is temporarily out of stock, we will notify you via email or phone, please contact us at 2662 0622 during service hour (Monday to Friday 9am-6pm excluding any public holidays).
Order sare shipped to areas within Hong Kong only. At the moment, we are unable to accept orders to be shipped to addresses outside Hong Kong.
We will try our most commercially reasonable effort to meet the estimated processing time as above but we cannot guarantee that such estimate can be met and we shall not be liable for any delay.
Maximum Purchase Policy
Our policy stipulates that the quantity of any single product item depends on thestock inventory level, the order may be cancelled if ordered quantity exceeded.
If you have any queries, please contact us and we will be happy to provide assistance.
Find a Missing Package
In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you:
1. Check with neighbours and family members
2. Look around the delivery location
3. Get in touch with us directly
Vents Outside of our control
Chan Kee Dim Sum shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control.
Suchan event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes,lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
- Fire,explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
- Delay or any disruption of services due to the use of public or private telecommunication networks.
- Theacts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the above mentioned event continues, and we will have an extension of time for performance for the duration of that period.
Limitation of Liability
Chan Kee Dim Sum warrants that any product(s) purchased from us through the Site is of satisfactory quality.
Our liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). Chan Kee Dim Sum accepts no liability for any loss of income or revenue, loss of business, lossof profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damageof any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, Chan Kee Foods Limited (including its officers, directors, agents, affiliates and its parent company), harmless and free fromand against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of the Terms and Conditions by you. This includes the use of the Site by any other persons using your accountcaused by your action or inaction.
If you have any enquiry relating to any order you purchase on/through the Site, please contact us at 2662 0622 during service hour (Monday to Friday 9am-6pm excluding any public holidays).