Order Details
Delivery Arrangement
Enjoy complimentary local delivery service upon purchase of HK$300; For orders under HK$300 (after discount), a delivery fee of HKD$150 will be charged.
Please note that the purchase invoice will be delivered together with your ordered products by our logistics team.
Delivery service covers: Hong Kong Island, Kowloon, New Territories, Ma Wan, Sai Kung Town Centre, Tung Chung Town Center, Sha Tau Kok (deliver access restricted to Ping Che Road Roundabout)、Some Village area (pick up at entrance or intersection).
Some Village areas: Tuen Mum, Yuen Long, Kam Tin, Tai Tong, Tai Po (excluded Sam Mun Tsai, Tai Mei Tuk, Po Sam Pai Village), Tai Po Lam Tsuen and Fanling.
Ground pick up: Wan Chai Tower, Langham Place Office Tower and Container Terminals.
Delivery does not cover: Island district, Tung Chung (non Town Center), Sai Kung (Non Town Centre), Stonecutters Island, Sha Tau Kok (area passed by Ping Che Road roundabout), Restricted area, Suburban area and non-covered Village area.
The delivery service cannot be provided in the following situations:
1. Due to traffic regulations or any related reason, the courier trucks cannot directly access, reach or stop at the unloading area.
2. The delivery location failed to ensure the delivery personnel safety.
3. The remote delivery location or restricted area with additional fees including tolls, restricted area fees, fees charged by unloading areas and container centers, etc.
(Parking fee will be subjected to charge the customer).
4. Delivery address are concentrated transportation center, post office boxes and buildings without elevator.
5. No legal unloading area within 50 meters.
Delivery Arrangement Under Typhoon/ Inclement Weather Condition
Delivery service will be rescheudle or rearranged uppn Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning is hoisted.
Order Change
No order change is accepted once order and delivery scheulded was being confirmed.
Product Return or Exchange
Returns and exchanges are not available for shipped orders.
If there are product damages/errors or omissions during receiving goods or signing for receipt, please contact our CS hotline 2662 0622 and notify our CS representative on the same-day immediately for follow-up.
Order Change Payment Method
Cash on delivery is not available.
Others
The personal data collected by Chan Kee Dim Sum is only used for order processing, order identity verification and records.
The above details are subject to change without prior notice. In case of any dispute, Chan Kee Dim Sum reserves the right of final decision.
For enquiry, please contact our CS representatives at 2662 0622 for more details.
